1) Create codes in the myParcelHome app
Go into the app & create codes
Select ‘Handle fixed codes’ in the app and press +. You can choose from 3 types of codes:
- Open if empty: can only deliver if the box has been emptied by you before. This means that a person cannot deliver if there is already an item in it.
- Always open: can always open, even if someone has previously delivered (recommended)
- Open and destroy: code can be used once
Synchronize the generated codes
Go to the box (make sure you’re connected to Bluetooth) and sync the codes by pressing the sync button or the circular arrows in the top right corner. The codes must have a green dot.
2) Communicating delivery preferences to couriers
The couriers should know that you want your parcels delivered in your ParcelHome 3. Below you will find the guidelines per courier service.
We recommend using the following message:
“Deliver in the ParcelHome parcel box with code xxxxxx”
- Step 1: Download the DPD App on your smartphone to log in/sign up to your DPD account
- Step 2: Press on the “Account Settings emoticon” to access your profile.
- Step 3: View “Delivery Addresses” or add your address if you are a new user
- Step 4: View your address in your account and instruct to deliver in the ParcelHome parcel box together with the code in the “Add a note to help our driver find your property” text box. You can add a photo to show the driver where your ParcelHome is located
- Step 5: In the delivery preferences, select the “Leave Safe” option. In the text box, you can give instructions to deliver in the ParcelHome parcel box together with the code. You can add a photo to show the driver where you want your parcel to be left
- Step 6: Save all changes
* Once you are set up you can also make changes to your delivery preferences via the DPD website
Click here to view the video of steps to be taken to ensure proper delivery of your DPD packages in your Parcelhome
- Step 1: Download the Evri app on your smartphone and sign up/log in to your Evri account
- Step 2: View “More” to access your profile. View “My Places” or add your address if you are a new user
- Step 3: View your address in your account. In the “Delivery preferences” section view “Safe place”. Select the Parcel box option and instruct to deliver in the ParcelHome parcel box together with the code in the “Safe place notes” text box. You can add a photo to show the driver where your ParcelHome is located
- Step 4: Save all changes
Click here to view the video of steps to be taken to ensure proper delivery of your Evri packages in your Parcelhome
- Step 1: Download the DHL Parcel App on your smartphone to log in/sign up to your account.
- Step 2: View “My Profile Settings” in your account. Select “Home” or add your address if you are a new user
- Step 3: Specify to deliver in the ParcelHome parcel box together with the code in the “Instructions” text box. You can also add a photo to show the driver where your ParcelHome is located
- Step 4: In the delivery preferences, you can also select a “Safe Place”. Choose “Other” from the list and give instructions to deliver in the ParcelHome parcel box together with the code
- Step 5: Save all changes
Click here to view the video of steps to be taken to ensure proper delivery of your DHL packages in your Parcelhome
- Step 1 – Download the Yodel app on your smartphone to log in/sign up or log in/sign up to your Yodel account via the website
- Step 2 – View “Preferences” in your account. View your address or add your address if you are a new user
- Step 3 – Specify to deliver in the ParcelHome parcel box together with the code in the “Property notes” text box and save.
- Step 4 – In the delivery preferences, you can also select a “Safe Place”. Choose “Other” from the list and give instructions to deliver in the ParcelHome parcel box together with the code. You can also add a photo to show the driver where your ParcelHome is located
- Step 5 – Save all changes
Click here to view the video of steps to be taken to ensure proper delivery of your Yodel packages in your Parcelhome
- Step 1: Download the ParcelForce app on your smartphone to log in/sign up to your Parcelforce account.
- Step 2: View “Profile” in your account followed by “Delivery information”. View your address or add your address if you are a new user
- Step 3: Specify to deliver in the ParcelHome parcel box together with the code in the “Notes for your delivery driver” text box and save.
- Step 4: In the “Delivery preferences”, you can also select a “Safe Place”. Choose “Other” from the list. Give instructions to deliver in the ParcelHome parcel box together with the code in the “Notes for your delivery driver” text box
- Step 5: Save all changes
Click here to view the video of steps to be taken to ensure proper delivery of your Parcelforce packages in your Parcelhome
- Step 1: Download the Royal Mail app on your smartphone to log in/sign up or log in/sign up to your Royal Mail account via the website
- Step 2: View “More” followed by “My account”. View your “Address” or add your address if you are a new user
- Step 3: You will receive an email, SMS or push notification from the Royal Mail App for eligible items to let you know when to expect your parcel. This will take you through to Track and Trace either on the website or within the app
- Step 4: Click on “Change delivery options”. Enter the item barcode and delivery postcode
- Step 5: Select your preferred change options and submit
- Step 1: Log in or sign up to your Fedex account via the website
- Step 2: View “Account” followed by “My profile”. View “Contact information” to view your address or add your address if you are a new user
- Step 3: In “Adress Line 2” you can give instructions to deliver in the ParcelHome parcel box together with the code
- Step 4: Save all changes
- Step 5: You will receive an email, SMS or push notification from Fedex for eligible items to let you know when to expect your parcel. This will take you through to a secure portal called Fedex Delivery Manager, where you can choose from a variety of delivery options.
- Step 6: Click on “Add driver instructions” or “Leave package at a secure place”. In these options you can give instructions to deliver in the ParcelHome parcel box together with the code
- Step 7: Save all changes
*If you are using the Fedex app, you can verify your contact details to gain access to the Fedex Delivery Manager more easily.
- Step 1: Download the UPS app on your smartphone to log in/sign up or log in/sign up to your UPS account via the website
- Step 2: Select “Preferences” in the left bar menu on the app or in the top right on the website
- Step 3: Click on “Delivery Address or add your name and address if you are a new user
- Step 4: In “Adress Line 2” you can give instructions to deliver in the ParcelHome parcel box together with the code
- Step 5: Save all changes
3) Communicating delivery preferences to retailers
The retailers should know that you want your parcels delivered in your ParcelHome 3. Below you will find the guidelines per retailer.
We recommend using the following message:
“Deliver in the ParcelHome parcel box with code xxxxxx”
- Step 1: Download the Amazon App on your smartphone to log in/sign up or log in/sign up to your Amazon account via the website
- Step 2: Select “Your Address” in your account or add your address if you are a new user
- Step 3: View “Add delivery instructions” and answer question: “Where is it safe to leave packages when you aren’t available?” Select “None of the above”
- Step 4: Add code in “Security code” text box and add instructions to deliver in ParcelHome in “Call box” text box
- Step 5: Save all changes
Click here to view the video of steps to be taken to ensure proper delivery of your Amazon items in your Parcelhome
- Step 1: Download the ASOS app on your smartphone to log in/sign up or log in/sign up to your ASOS account via the website
- Step 2: View “My Account” followed by “Adress book”. Add your address if you are a new user
- Step 3: In “Adress Details” you can edit your address and give instructions to deliver in the ParcelHome parcel box together with the code on the second line
- Step 4: Save all changes
Click here to view the video of steps to be taken to ensure proper delivery of your ASOS items in your Parcelhome
- Step 1: Download the Next app on your smartphone to log in/sign up or log in/sign up to your Next account via the website
- Step 2: View “My Account” followed by “Delivery Addresses”. Add your billing address if you are a new user
- Step 3: Click on “Add New Address” and fill in your details as an Alternative Delivery Address
- In “Adress Details” you can give instructions to deliver in the ParcelHome parcel box together with the code
- Click on “Edit Address” to save all changes
Click here to view the video of steps to be taken to ensure proper delivery of your Next items in your Parcelhome
- Step 1: Download the Abel & Cole app on your smartphone to log in/sign up or log in/sign up to your Abel & Cole account via the website
- Step 2: View “Account” followed by “Delivery address”. Add your address if you are a new user
- Step 3: View “Delivery instructions” Specify to deliver in the ParcelHome parcel box together with the code in the “Please tell us the exact spot at your address where you would like us to leave your deliveries” text box
- Step 4: Save all changes
Click here to view the video of steps to be taken to ensure proper delivery of your Able & Cole groceries in your Parcelhome