Frequently asked questions

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Can I buy or rent the Packbox?

The Packbox is currently available in Belgium and France. For bespoke solutions, please feel free to contact us.

How does the unit open?

With the myParcelhome app available on the Appstore or Playstore.

Can I allow other people to have access to my box?

You can create personal accounts for other members of your household and manage them as needed. You can also easily give temporary access to other people. Pretty useful if you plan a long holiday!

Parcelhome uses a unique technology of dynamic coding, so that only authorized people can access the box. It’s always secure.

How do I know I have a delivery?

When you arrive in the range of the box and a delivery has occured, you will receive a prompt on your smartphone.

How do I know who opened the PackBox?

Packbox can only be accessed by entering a valid access code in combination with the use of an authorized mobile phone. You will thus always know who accessed your unit and when. The information is logged and is available to you on your ParcelHome app and website.

When I order online should I mention something particular about the PackBox?

No, just buy as usual! At ParcelHome we believe that you have better things to do than planning in deliveries. When the delivery person sees the box, he/she will open the Packbox.

What if I have multiple deliveries?

If you are a heavy online buyer, you may receive more than one delivery per day. If this is the case, your unit will be configured to receive multiple deliveries. You’ll know who has delivered, and what each delivery person has delivered.

How do I know if it is safe?

ParcelHome uses a unique technology of dynamic coding, so that nobody but you can know the code to open it. The units are weather resistant and made to withstand some vandalism.

Is the Packbox maintenance-free?

Absolutely. As ParcelHome makes use of an integrated solar panel no wiring is required. Moreover our technicians will come and install it for you, and intervene if necessary.

Can I use my PackBox as a letterbox?

We offer models that include a letterbox.

How does the installation by Parcelhome work? What should I do myself?

ParcelHome installs the PackBox at your home. When you order you can choose between a wall unit or free standing. During the installation we can still change depending on your need. By default we can fix the box on the wall or anchor the box on a foot. Other specific installations at the customer’s request such as the use of concrete block, special fasteners etc. will be agreed in advance with you.

Do we need an authorization to place the box?

As long as you are on private property, no authorization is required from the local authority. On public property you will need to request through the city/town the necessary authorization prior to install the box.

What happens if I want to stop or desire to move my PackBox?

If you want to stop renting the PackBox, report it via sales@parcelhome.com. The rent can be terminated monthly. As the rent is terminated the deposit will be refunded. Please contact ParcelHome to make an apponitment if you want to move the box at the same address or to a new address, to discuss the relocation and related expenses. (See terms and conditions)

Can the PackBox be stolen?

Our PackBox is fixed with screws, you need to open the box before you can access the screws. As such it is not possible to unscrew the box and steal it.
Due to the high quality of the material we are using, the box is also very heavy, making it extremely difficult to steal the box.
We can also disable a PackBox from being used if it has been stolen.
So far not a single box has been stolen.

How do I report a problem?

Via the MyparcelHome app you can report a problem and take corresponding pictures. We will assist you within 24 hours. You can also report problems at support@parcelhome.com.